Written Communication

Letters are most effective if they target a specific issue.  For example:

  • A bill before the house or senate
  • An ordinance before the City County Council
  • A funding decision being made by a public entity
  • A major building or development project
  • Any major policy decision that has impact on homelessness.

Often times they are not read directly by the person to whom they are addressed (particularly true the higher up you go), but they are read, and if enough letters come in about a specific topic, that fact is discussed in policy meetings. Sample letters are guides or templates that offer general ideas on effective communication. Whenever possible, use your own words. Letters should be:

  • Polite and addressed to correct title ("The Honorable" etc.)
  • Concise and factual
  • Proofread
  • Clear as to why you are asking for this decision to be made
  • Focused on a specific issue or small set of related issues
  • Two letters for two issues rather than one letter on both
  • Linked to future action. Give them your contact information. Ask for a reply. Don't forget to follow up.

Resources:

 

In the Hollywood classic "Mr. Smith goes To Washington," actor Jimmy Stewart stands among heaps of letters on the Senate floor. Individual letters do have power. They are read.