Coordinated Entry System


We coordinate shelter and permanent housing in Indy.

The Coordinated Entry System (CES) is a process designed to quickly identify, assess, refer, and connect people in crisis to housing, shelter, and assistance, no matter where they show up to ask for help. The two key components of the CES are:

  1. Shelter Coordination, the coordination of the crisis response system

  2. Coordinated Entry into Housing, the coordination of permanent housing and services

Shelter Coordination is based on a no wrong doors approach, meaning individuals and families can access emergency shelter directly through multiple Shelter Entry Points. Shelter Entry Points access real-time availability for emergency shelter beds through an online referral system and can initiate the referral process. Shelter Coordination provides those experiencing homelessness with a clear understanding of eligibility, availability of emergency shelter, and quick connection to resources.

The goal of Coordinated Entry into Housing is to efficiently and fairly allocate permanent housing resources. This provides a structured process for the pool of individuals and families who want permanent housing. Individuals and families are prioritized by vulnerability and severity of service needs to ensure that people who need assistance the most can receive it in a timely manner. This process includes entry, assessment, scoring, prioritization, determining eligibility, and referral for homeless housing and services.

CHIP is the CES lead for the Indianapolis Continuum of Care (CoC), which means we provide management, oversight, training, and technical assistance for the CES.

If you are an Access Point, Shelter Entry Point, Service Provider, or a community member interested in learning more about CES, visit the CES page on the CoC site.

If you are in need of immediate shelter or lack permanent housing, we can help.